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GENERAL POLICIES

Please read the following general policies and information for both tour and overnight stay visits. 

TOUR POLICIES

  • The tour rate is $15 per person. Children under the age of 12 are free.

  • Due to the nature of the building, children under the age of 12 are only permitted when paired with an adult. Two children require two adults to accompany them, three children require three adults, etc.

  • Self-guided tours typically last from 30 minutes to 2 hours.

  • Hotel staff will start you on your journey with a few-minute walk through, then set you on your way to explore. Feel free to ask questions at any time. There are framed informational pieces throughout the hotel that provide details about the historical significance of each room.

  • The tour includes two to three flights of stairs and quite a few uneven floor transitions in the old building. Please take your time.

  • We ask that guests not touch any contents and please be respectful since most items and furnishings within the hotel are fragile.

 

Tour Hours of Operation:

Walk-in tours are available during festivals and some holidays.

Tours are available by appointment year round. Please email us to set up your tour!

info@thewhitehousehotel1868.com

Follow our Facebook page for updates on special tour times and events!

OVERNIGHT-STAY POLICIES

Check-in/Checkout

  • One day before your arrival, you will receive an email with the specific check-in instructions including contact information for your point of contact for the stay. This staff member will meet you at your arrival time to show you the building and your room. After your initial check-in with staff, you will be able to access the building on your own.

  • Our normal check in hours are between 4pm and 6pm. If you anticipate arrival outside of these hours or would like to drop off your luggage early on your date of arrival, please text or email to make arrangements with hotel staff.

  • Checkout time is at 10am. Should you require a late checkout, please arrange with hotel staff. Additional charges of up to $150 may be incurred for an unscheduled late check out.

 

Rates

  • Room rates posted are subject to availability and may change without prior notice.

  • Please use our booking tool to view specific room rates.

Incidentals and Damages

  • Incidentals are charged on case-by-case basis for any items removed from rooms or public areas that are not included in the overnight stay rate.

  • Damages to the property or any of it's contents may incur additional damage fees.

 

Cancellation and Refund Policy

  • Payment is required in full at the time of booking. Cancellations made at least 7 days prior to arrival will receive a full refund. For cancellations without 7 days notice, no refund will be provided. Changes in reservation date or early departures will be treated as a cancellation.

Restrictions

  • Smoking: Smoking inside the White House Hotel and on the outdoor premises is strictly prohibited.

  • Maximum Occupancy: Maximum occupancy per room is 2 persons. Please call if you have any questions.

  • Pets: To prevent damage to furnishings, pets are not permitted within the hotel.

  • Wheelchair Access: Unfortunately, due to the historic nature of the building, the hotel is not designed for wheelchair access. However, the first floor can be made accessible for viewing by calling ahead to make special arrangements with staff. 

  • Children: Children under 12 are not permitted to stay overnight.

  • Staff availability: Outside of emergencies, communication from staff can be expected between the hours of 9am and 9pm. 

 

Building Access

  • For overnight guest check-in, see the check-in instructions above.

  • Upon initial arrival, overnight guests will be instructed how to enter the hotel thereafter. 

  • Overnight guests will have access to the saloon with limits after hours. We ask that you please be respectful of other guests and of the many fragile items within the saloon.

Minimum Stay Requirements

  • A minimum 2-night stay is required during weekends.

Parking

  • Parking is available on Wharf Street near the saloon doors. For large groups, there is additional parking in the riverside lot directly across from the hotel.​

  • Additional parking is located on 1st street, but we recommend overnight guests park on Wharf street when possible.

QUESTIONS

Should you have any questions or concerns about our policies, please do not hesitate to reach out.

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